Hotspot – CWW offers customers an option on smart devices that allows a high speed data connection to be broadcast as a mobile hotspot. The number of devices that can be connected varies by manufacturer. CWW mobile hotspot uses the cellular data included in your rate plan. Overage rates, device and rate plan restrictions may apply – please contact CWW Customer Care at 800-235-5007 or visit a retail location for details.
If the issue continues, please call 336-973-5000 to speak to a Customer Service Representative or visit request a web chat. Chat hours are Monday thru Friday 9 am to 7 pm and Saturday 9 am to 7 pm. Web Chat
Trade and Upgrade – Simply bring your current device in to the nearest Carolina West Wireless retail location. Upon passing triage the device may be eligible for a credit to use towards your new device. Visit a local Carolina West Wireless store for more details.
• Carolina West is a CDMA carrier with a deployed 4G LTE network. We offer Voice 1X, 3G, and 4G services to customers in our 11 county area and nationwide with our roaming partners. • Network & Wi-Fi
International calls can be made through a Carolina West Wireless device that is connected to Wi-Fi by third party apps such as Hello Earth.
Contact CWW to get a discounted rate on using Hello Earth by dialing 611 from your cellular device or dial 1-800-235-5007.
Want to make a payment with a Customer Service Representative?
Do you need to make a Payment Arrangement?
Do you want to make a payment online?
Would you like to setup automatic bill pay?
Monthly Recurring Fees -
Applicable Taxes -
Rate Plan Charges –
Usage Overage Charges -
Additional Fees that you may see -
Temporarily suspend a line of service – Temporarily suspending service does not stop the service charges from billing regularly or discontinue service permanently. Should you wish to temporarily suspend network access by a line of service please contact CWW by 1-800-235-5007 or 611 from your CWW mobile device. You may also request a web chat with a CWW representative. Chat hours are Monday thru Friday 8 am to 8 pm and Saturday 9 am to 8 pm. (WEB CHAT)
Amber and Wireleless Emergency WEA) – Carolina West Wireless provides customer’s access to the Wireless Emergency (WEA) formerly referred to CMAS. Additional information can be found here.
WEA - http://www.cmasalert.com
Did you know that unwanted calls are far and away the biggest consumer complaint to the Federal Communications Commission with over 200,000 complaints each year?
Worse, these scammers mask (spoof) the real numbers they are calling from with local area codes and exchanges in attempt to increase the likelihood that you will answer. While not all spoofing is illegal (as in the example of a Doctor calling a patient back from his private phone which shows up with his office number), spoofing with the intent to deceive or cause harm to a consumer is illegal and carries hefty fines and potential prosecution.
More information can be found at these links:
https://www.fcc.gov/about-fcc/fcc-initiatives/fccs-push-combat-robocalls-spoofing
https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts
https://www.fcc.gov/consumers/guides/spoofing-and-caller-id
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