No, your wireless account will not automatically transfer to Verizon.

If you would like to move service to Verizon, you can speak directly with a Verizon representative at one of our local retail locations during normal business hours. Visit https://www.carolinawest.com/wireless-stores/ for locations.

You can visit our website for event dates, times, and locations.

Yes! As a valued customer and to make your transition as simple and seamless as possible, Verizon is offering you an exclusive limited-time offer to transfer your service to America’s best network*.

If you switch before August 31, you will receive a $150 Mastercard gift card per line of service and no activation fees.*

This great offer can also be combined with current Verizon promotions. Customers can choose to bring their own device or consider any of the Verizon device offers. To check your device eligibility with Verizon, go to Verizon.com/bring-your-own-device.

*Best network: Based on RootMetrics® U.S. RootScore® Report: 2H 2025. Not an endorsement. All rights reserved.
*Receive a Prepaid $150 Mastercard when you port in your number(s) to a new Verizon postpaid smartphone line on an eligible Unlimited plan. Exclusive offer ends 8/31/26. Limit one card per eligible line. Must activate and maintain eligible Mobile Must activate and maintain eligible Mobile service in good standing for 30 days and redeem the card via the My Verizon Rewards Center within 60 days of purchase or by 9/28/2026, whichever is earlier; Card will be sent via email within 8 weeks of redemption. Verizon reserves the right to reclaim the Card value if service is terminated within 180 days of activation. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply.

If you are unable to go to a store to transition service, you may contact our Customer Care team by dialing 611 from your mobile device or calling 800-235-5007 for assistance with being connected to a Verizon-affiliated customer service team to help facilitate the transition over the phone.

To complete your transition, please take care of any outstanding device balances and bring your device along with a valid state-issued photo ID or U.S. passport. To keep your current phone number, you must have the following information: Carolina West Wireless account number, telephone number(s) to transfer, billing zip code associated with the account, and your account password. Please backup your phone to iCloud or Google Drive before arrival, and have your Google, Apple, and/or Samsung account logins ready to seamlessly set up a new device, if applicable.

You may continue contacting Carolina West Wireless for support through September 30, 2026 or until service has been transitioned to a new carrier, whichever occurs first.

Once service has been moved to a new carrier, you should begin contacting their new provider for account and technical support related to that service.

You may continue using Carolina West Wireless services through September 30, 2026. To avoid interruption of service and help ensure you are able to keep your current phone number, you are encouraged to begin reviewing available transition options as soon as possible.

Until your service has been transitioned to a new carrier, you should continue contacting Carolina West Wireless or Bark Mobile for assistance with your existing account.

However, with the upcoming transition, we encourage you to focus primarily on completing your move to a new carrier rather than making additional changes to your current account whenever possible.

No. When moving service to Verizon or another carrier, you will be required to select plans and features offered by your new service provider. Existing rate plans, pricing, and discounts will not transfer.

Verizon will be offering exclusive promotions for our customers during the transition period and has a variety of competitive wireless plans and features available to help meet customers’ individual needs.

Once your lines of service are transitioned to Verizon or a different carrier, you will begin service with Verizon or another carrier as a new customer. Existing renewal eligibility and upgrade offers will not transfer to the new carrier.

You should work directly with Verizon or their new carrier to review available upgrade offers, promotions, and device financing options.