Carolina West Wireless (“CWW”) is committed to providing all of its customers with the best online experience possible. CWW does not block users from accessing lawful websites, nor do we block applications that compete with our voice or video telephony services, with the exception of reasonable network management.
CWW permits the use of its broadband services for browsing the Internet via CWW phones or devices, including residential routers, using email, downloading legally permissible content via the Internet, accessing and using corporate email and/or corporate business applications associated with its customers’ places of employment. Customers can learn more about acceptable uses of CWW service our website at http://www.carolinawest.com/terms-and-conditions/.
Service Description and Performance Characteristics
CWW’s mobile broadband 3G users can expect typical data speeds of 400-600 Kbps for uploads, and 600 Kbps – 1.2 Mbps for downloads. Mobile broadband devices can experience peak speeds of up to 3.1 Mbps for the download and 1.8 Mbps for the upload. Actual speeds may vary due to area, coverage and compression. CWW uses commercially available software to measure its network performance on a daily basis. Customers can verify speed using a variety of third-party websites, such as www.fcc.gov/measuring-broadband-america/mobile, to measure the provisional speeds of CWW’s broadband service. Such third-party websites are not affiliated with CWW and the company does not make any guarantees as to the accuracy of test results obtained through those third-parties.
Network Management Practices
Like all Internet service providers, CWW needs to manage its network in order to ensure the best possible broadband Internet experience for all of its customers. CWW uses reasonable network management practices consistent with industry standards and FCC rules. These practices are needed to maintain the reliability of CWW's network, to minimize network issues, and to ensure compliance with its acceptable use policy. CWW reserves the right to limit throughput and to suspend/terminate service, without notice, if the service is used in a prohibited manner or if usage adversely impacts or potentially impacts our network or service levels. Customers with extremely high data usage levels may have their data throughput reduced as needed to mitigate network congestion. These practices are agnostic to the protocols, content, or applications used by the customer and to the websites that are accessed by the customer. During the period of limited throughput, the customer will not be restricted to certain types of content or websites; instead the customer may simply experience longer upload/download times, slower web page loading, and similar effects. This congestion managment is performed only for a limited time until the congestion passes.
All phones and devices connecting customers to carrier’s network must be provided by CWW, due to network parameters in the device. More information about the specific devices approved for use on CWW’s network can be found at its retail website at http://www.carolinawest.com. Other devices are permitted if customers are roaming on CWW's network.
CWW offers its wireless broadband customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Customers are responsible for installing and using third-party solutions for protection from spam and other unwanted or harmful Internet content. CWW does maintain a firewall to protect its own network. The operation of the firewall may result in large files being blocked or compressed.
Consumers may access our Pricing and Privacy policies via our website at http://www.carolinawest.com. Consumers may contact our Customer Service Department through the company’s website, by visiting one of our stores, or by calling 1-800-235-5007.