All claims for replacement due to accidental damage, loss, theft or malfunction (after the manufacturer's warranty expires), must be initiated by contacting Likewize's Customer Care Center at 1-888-399-5296 or online at https://protect.likewize.com/carolinawest/. Claims for repair follow the same process.
There is no longer a need to visit a Carolina West Wireless retail location to initiate a claim or receive a replacement device. All device replacements and / or repairs will be administered through Likewize.
Claims must be reported within 60 days of the incident and proof of loss and/or ownership must be provided, if requested. Only the account holder may file the claim.
Please have the following information ready:
- Your wireless phone number
- The account holder's billing address
- Wireless phone manufacturer/model and unique serial number also called an ESN or IMEI
- Date, time, location and detailed description of the incident
- Police report number (if theft occurred)
Repair and Replacement
If your claim is approved for a replacement device, Likewize will ship the replacement directly to you. Deductibles apply and range from $49 to $399 depending on the new retail value of your device and type of claim.
If your claim qualifies for a repair, Likewize or Apple will notify you of the walk-in or mail-in options available to you. Deductibles apply and range from $29 to $99 depending on the repair needed.
Please visit https://protect.likewize.com/carolinawest/ for handset model specific information.
Please keep the receipt, original box, manual and all packaging materials for warranty purposes. For further information on the SmartPROTECT Device Protection Program and/or to print a brochure to file your claim, please visit https://protect.likewize.com/carolinawest/.
Call Carolina West Wireless Customer Care
If your handset was lost or stolen, call Carolina West Customer Care at 1-800-235-5007 to suspend your service and protect yourself against unauthorized use of your account. If your handset was stolen, file a police report where the theft occurred. This report number may be required to process your claim.