Hotspot – CWW offers customers an option on smart devices that allows a high speed data connection to be broadcast as a mobile hotspot. The number of devices that can be connected varies by manufacturer. CWW mobile hotspot uses the cellular data included in your rate plan. Overage rates, device and rate plan restrictions may apply – please contact CWW Customer Care at 800-235-5007 or visit a retail location for details.
If the issue continues, please call 336-973-5000 to speak to a Customer Service Representative or visit request a web chat. Chat hours are Monday thru Saturday 9 am to 7 pm. Web Chat
If the issue continues, please call 336-973-5000 to speak to a Customer Service Representative or visit request a web chat. Chat hours are Monday thru Friday 9 am to 7 pm and Saturday 9 am to 7 pm. Web Chat
Trade and Upgrade – Simply bring your current device in to the nearest Carolina West Wireless retail location. Upon passing triage the device may be eligible for a credit to use towards your new device. Visit a local Carolina West Wireless store for more details.
Yes, Carolina West Wireless supports the digital SIM referred to as eSIM. For more information on eSIM, including how to activate your device, click here.
• Carolina West is a CDMA carrier with a deployed 4G LTE network. We offer Voice 1X, 3G, and 4G services to customers in our 11 county area and nationwide with our roaming partners.
• Network & Wi-Fi
International calls can be made through a Carolina West Wireless device that is connected to Wi-Fi by third party apps such as Hello Earth
Want to make a payment with a Customer Service Representative?
Do you need to make a Payment Arrangement?
Do you want to make a payment online?
Would you like to setup automatic bill pay?
Auto bill Pay – Automatic draft for monthly payments using a debit/credit card or checking account can be set up when accessing your online account. Visit (your bill paying options today). If you are having issues logging into your online services account or setting up recurring draft payments please contact CWW by 1-800-235-5007 or 611 from your CWW mobile device.
Monthly Recurring Fees -
Applicable Taxes -
Rate Plan Charges –
Usage Overage Charges -
Additional Fees that you may see -
Temporarily suspend a line of service – Temporarily suspending service does not stop the service charges from billing regularly or discontinue service permanently. Should you wish to temporarily suspend network access by a line of service please contact CWW by 1-800-235-5007 or 611 from your CWW mobile device. You may also request a web chat with a CWW representative. Chat hours are Monday thru Saturday 9 am to 7 pm. (WEB CHAT)
Amber and Wireleless Emergency WEA) – Carolina West Wireless provides customer’s access to the Wireless Emergency (WEA) formerly referred to CMAS. Additional information can be found here.
WEA - http://www.cmasalert.com
Text "VM Reset" to 90999 and you will recieve a temporary password for the number you are texting from.
Communication4Education: Our Communication4Education fundraising program helps local school systems in the communities we serve raise additional funds. And you can help by simply choosing the school you’d like to receive a contribution. We will then donate 3% of your local monthly service fee to that school, at no additional cost to you. Please sign up today. The more we all work together, the larger the donations will become. Help your local school for free by visiting our (Communication4Education page) today. https://www.carolinawest.com/c4e/
Association Discounts: Carolina West Wireless is pleased to offer a 15% discount on your monthly line access fees to account holders that are associated with certain respective organizations. Click here to review qualifying organizations and to find out how you can enroll/recertify for our association discount program.
Corporate Affiliation Discount: Carolina West Wireless is pleased to offer employees of companies, who have an affiliation agreement with us, a discount. The account holder’s employer must meet the criteria of the corporate affiliation discount program for the employee to be eligible for a discount. Click here to review the corporate affiliation discount enrollment/recertification process.
Loyalty Rewards – At Carolina West Wireless we believe everyone deserves a great deal. Our great deals for everyone program provides just that – giving great device deals for both new and existing customers. It is our goal to provide ALL our customers with the best value in wireless. We have great deals for everyone! Click here to get the latest deals.
I can’t remember my password for accessing my Voicemail, what do I do?
Visual Voicemail (Apple Device)
Dial 611 to reach Carolina West Wireless:
Dial 411 for Directory Assistance:
Caller ID Blocking
Did you know that unwanted calls are far and away the biggest consumer complaint to the Federal Communications Commission with over 200,000 complaints each year?
Worse, these scammers mask (spoof) the real numbers they are calling from with local area codes and exchanges in attempt to increase the likelihood that you will answer. While not all spoofing is illegal (as in the example of a Doctor calling a patient back from his private phone which shows up with his office number), spoofing with the intent to deceive or cause harm to a consumer is illegal and carries hefty fines and potential prosecution.
More information can be found at these links:
CWW CallShield is a free service that gives you more information and control over your mobile calling experience. The Carolina West Wireless network identifies and warns you of potential spam callers. Suspected fraudulent calls are automatically blocked. The sources of calls are checked to ensure they are not spoofed or fake numbers.
Customers must have a VoLTE (Voice over LTE) enabled device. VoLTE settings must be turned to ON.
No. CallShield is available to anyone – regardless of the rate plan they are on.
No. The CallShield feature is always on and not configurable by the customer.
No. CallShield is a free service to our customers.
It is a suite of protocols and procedures intended to combat caller ID spoofing on public telephone networks. Per the FCC, STIR/SHAKEN digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.
Turn off Wifi and reattempt the application.
After turning off Wifi, if you continue to have issues, then follow some of the steps below based upon your device type.
Has data always been a problem here?
Provide the physical address so that we can consider the area for future coverage enhancements.
Click here for the steps to reset your device. Once reset, the device will reboot and attempt the call again.
It's quick and easy!
Text “VM Reset” to 90999
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